Mix'd Roots® only sells items in perfect conditions, so if, exceptionally, you receive a defective item please contact our Customer Care at firstname.lastname@example.org within 14 days from date of purchase and have the following information available:
- Your order numbers. You can find this in your order confirmation number.
- A picture of the product if it's in bad condition, ruined or in another way not edible.
We´ll look at the issue and present you with different option to either receive a credit or the order shipped to you again. All costs are covered by us.
The cost of getting the package back to us is yours, but we will happily cover the cost of sending any replacement to you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
To return your product, you should mail your product to:
Mix'd Roots - 45-12 46th Street, PMB: 292, Queens, NY 11104
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. When choosing a return carrier you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.